Cancellations | Groupon/Livingsocial | Alcohol | Children
If we, ChicaGo By Boat LLC, cancel for any reason the original charterer will receive a full refund to the original form of payment.
The original charterer may cancel the charter up to 72 hours before the time the charter was scheduled to depart and receive a full refund to the original form of payment. Cancellations made by the original charterer less than 72 hours but before 48 hours before the charter was scheduled to depart will receive a 75% refund of the original reservation price to the original form of payment. Cancellations made 48 hours but before 24 hours before the charter was scheduled to depart will receive a 50% refund of the original reservation price to the original form of payment. Any reservation canceled or made within 24 hours of the scheduled departure time are not eligible for refunds, but the original charterer will maintain the value of the original reservation price towards any future booking.
In lieu of any refund for a canceled charter, the original charterer always has the option to maintain the value of the original reservation price towards any future booking.
All cancellations made by the original charterer must be done so in writing via email.
If you fail to appear for your charter without contacting ChicaGo By Boat LLC via email prior to the scheduled departure time, the booking will be considered as completed and is not eligible for a refund or rescheduling.
All bookings are for the time period the reservation is made for. If any or all passengers delay the scheduled departure time reservation was made for, the duration of the charter may not be extended and the amount paid for the booking will not be prorated.
Purchased Codes, e.g. Groupon & Livingsocial Vouchers:
The promotional value of all unredeemed purchased codes expires on October 31st of the calendar year in which they were purchased. the original value paid for any purchased code never expires and may be applied to any future reservation. For any booking that was made using a purchased code, but that was cancelled by ChicaGo By Boat LLC, the promotional value of that purchased code may be applied to a comparable reservation in the following calendar year.
Alcohol & Recreational Drugs:
ChicaGo By Boat LLC is not authorized to sell alcohol. Guests may bring their own alcohol to consume at their own risk. However, if any guest displays signs of being overly intoxicated before or during the charter, ChicaGo By Boat LLC, reserves the right to end the charter with no refund or credit of the original purchase price.
Illegal and recreational drugs are explicitly banned in any form. If consumption or possession of drugs is suspected, ChicaGo By Boat LLC will end the charter with no refund or credit of the original purchase price.
Children are welcome aboard on weekdays, e.g. Monday through Friday, and are counted as passengers regardless of age. Younger children must be accompanied by adults in a 1:1 ratio. In excess of state and Federal law, Children ages 12 and under must wear a personal flotation device (PFD) during their entire time aboard. ChicaGo by Boat LLC can and will provide a USCG approved PFD to any child on board.